Sales / CS / Business Development

27Oct 2014

KEY RESPONSIBILITIES :

  • Accountable for ensuring that Company blueprint processes, guidelines, tools and procedures are adopted without exception.
  • Accountable for ensuring that the PSA CRM Open sales pipeline is sufficiently robust to ensure delivery of required Actual ‘Through The Till’ CM1 targets, whilst simultaneously ensuring an adequately strong platform for delivering result performance in the coming financial result period.
  • Accountable for ensuring that periodically introduced sales campaigns to drive focused development of the Premier Sales portfolio is execute within your geographical scope. Accountable for delivery of the Actual ‘through the till’ CM1 with a clear focus on Company standard products and predefined trade lanes.
  • Accountable for the pursuit of identified potential customers, through adoption of Company commercial blueprint ‘ways of working’ thus creating a differentiating customer experience.
  • Accountable for the “UpSelling” process within the geographic territory, whereby ‘Non Controlled’ shippers and network derived sales leads are comprehensively pursued, as per Company blueprint guidelines.
  • Accountable for delivery ot the Actual ‘Through The Till’ CM1 for the assigned Existing Premier Customer portfolio, through the sale of Company standard products and focus on selected trade lanes, and effective Book of Business management.
  • Accountable for supporting the resolution of CSO reported Premier Sales customer issues, including interventions with customers to resolve escalated issues, DSO resolutions and also ensuring commitments to volumes are met (with proactive interventions in the event of deviation from agreements and renegotiations thereafter, where necessary).
  • Accountable for ensuring that contracts/agreements for all customers within the Premier portfolio comply with Company blueprint guidelines, are comprehensive documented, maintained  and appropriately communicated to all relevant and external parties.

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27Oct 2014

KEY RESPONSIBILITIES :

  • The core purpose of this position is to deliver effective operations perfomance in accordance with the indonesia business strategy and agreed Customer SLAs.
  • The Operations Manager is responsible for managing, controlling and leading all the operational activities across Indonesia including sea, air, trucking and customs clearance to ensure a seamless delivery of the products to the customer.
  • Operations will involve procurement as well as all the file management activities post booking including documentation, operational finance & carrier relations. On a day to day basis, this role will be required to ensure consistent, seamless end-to-end delivery of operations and support the customer service teams in resolution of customer queries and escalations.
  • This role is also responsible for execution of the Operational Excellence strategy which leverages on a combination of cost reduction and quality of operations to deliver towards our customer value proposition.

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